Last Updated: May 20, 2025

1. INTRODUCTION

1.1. These Terms and Conditions ("Terms") govern your use of the Exo-Grow ("we", "us", "our") website (www.exogrow.co.nz) and the purchase of products through our online store.

1.2. By accessing our website and/or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or purchase products from us.

1.3. We may update these Terms from time to time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or services following such posting constitutes your acceptance of the revised Terms.

1.4. These Terms are designed for consumers purchasing for personal use. If you are purchasing for business purposes, please contact us directly as different terms may apply.

2. DEFINITIONS

2.1. "Consumer" means an individual purchasing products for personal, domestic, or household use.

2.2. "Products" means all goods and items available for purchase on our website.

2.3. "User Account" means the account created by you to access certain features of our website.

2.4. "Website" means www.exogrow.co.nz and all associated pages.

3. USER ACCOUNTS

3.1. You may browse our website without creating an account, but you will need to create a User Account to make purchases.

3.2. When creating a User Account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account details and password.

3.3. You are solely responsible for all activities that occur under your User Account. You must notify us immediately of any unauthorized use of your account or any breach of security.

3.4. We reserve the right to suspend, disable, or delete your User Account if we believe you have breached these Terms or if your account shows suspicious activity.

4. PRODUCTS AND PRICING

4.1. All Products displayed on our website are subject to availability. We reserve the right to discontinue any Product or modify its specifications without notice.

4.2. All prices are in New Zealand Dollars (NZD) and include GST unless otherwise stated.

4.3. Prices for Products are as displayed on our website at the time we process your order and are subject to change without prior notice.

4.4. Despite our best efforts, some Products on our website may be incorrectly priced. If we discover an error in the price of Products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as canceled.

5. ORDERING AND PAYMENT

5.1. By placing an order, you are making an offer to purchase Products. All orders are subject to acceptance by us.

5.2. An order is accepted by us when we send you a confirmation email or when we process your payment, whichever occurs first.

5.3. We accept payment via the methods displayed on our website, which may include credit/debit cards  and buy now, pay later options.

5.4. Payment for all orders must be made in full at the time of ordering.

5.5. You confirm that the credit/debit card or payment method being used is yours or that you have been specifically authorised by the owner to use it.

6. DELIVERY

6.1. We ship to addresses within New Zealand only.

6.2. Delivery times are estimates only and may vary. We are not liable for any delays in delivery.

6.3. Delivery costs will be as displayed on our website during the checkout process.

6.4. Risk in the Products passes to you upon delivery to the address you specified when ordering.

6.5. Please inspect all Products upon delivery. If Products are damaged or defective upon delivery, please contact us within 48 hours of delivery.

7. RETURNS AND REFUNDS

7.1. Should something go wrong with your order, or you change your mind about your order, you may request to return Products. This request must be made via the website within 7 days of you receiving your order. We will respond to your request within 48 hours.

7.2. Returns will only be considered for Products that are unopened, unused, and in their original packaging. We reserve the right to decline a request to return Products.

7.3. You are responsible for the cost of returning Products unless they are faulty, incorrectly described, arrive damaged or are different from what you ordered.

7.4. If Products are faulty, incorrectly described, or different from what you ordered, we will offer a full refund, replacement, or repair in accordance with the Consumer Guarantees Act 1993.

7.5. We do not offer refunds based on dissatisfaction with results as outcomes may differ from person to person.

7.6. Our hair regrowth Products are formulated to support healthy hair growth and scalp care. Individual results may vary however, due to factors such as genetics, underlying health conditions and consistency of use. Because of this we cannot guarantee specific results or outcomes.

7.7. Refunds will be processed using the same payment method used for the original purchase, typically within 5 business days after we receive the returned Products.

8. CONSUMER GUARANTEES

8.1. Our Products come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 (CGA). You are entitled to a replacement or refund for a major failure.

8.2. The guarantees under the CGA apply in addition to any manufacturer's warranty that may come with the Products.

8.3. Nothing in these Terms limits your rights under the CGA or the Fair Trading Act 1986.

9. PRODUCT INFORMATION AND USE

9.1. All Product descriptions, specifications, and images are for illustrative purposes only. Actual Products may vary slightly from those displayed on our website.

9.2. You are responsible for ensuring that Products are suitable for your intended use. We do not guarantee that Products will be suitable for any particular purpose.

9.3. You must follow all instructions and guidelines provided with the Products. We are not liable for any damage or injury resulting from improper use of the Products.

9.4. For Products that have specific usage recommendations or restrictions, it is your responsibility to check for allergies and follow application instructions.

10. INTELLECTUAL PROPERTY

10.1. All content on our website, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.

10.2. You may view, download, and print content from our website for your personal, non-commercial use only. You may not reproduce, modify, distribute, or commercially exploit any content from our website without our prior written consent.

10.3. Product names, brands, and trademarks displayed on our website are the property of their respective owners.

11. ONLINE BRAND PROTECTION

11.1. You must not resell any Products purchased from our website on third-party platforms including, but not limited to, Trade Me, Facebook Marketplace, or any other online marketplace without our prior written consent.

11.2. We reserve the right to refuse service to anyone who we believe is purchasing Products for resale purposes in violation of these Terms.

12. PRIVACY AND DATA PROTECTION

12.1. We collect and process your personal information in accordance with our Privacy Policy, which is available on our website.

12.2. By using our website and purchasing Products, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

13. LIMITATION OF LIABILITY

13.1. To the maximum extent permitted by law, we exclude all liability for any loss, damage, cost or expense, whether direct, indirect, incidental, special, consequential or exemplary and whether in contract, tort, negligence, statutory or otherwise, arising out of or in connection with these Terms or the Products.

13.2. Where liability cannot be excluded, our total liability to you for any loss or damage arising in connection with these Terms or the Products is limited to the amount you paid for the Products giving rise to the claim.

14. INDEMNITY

14.1. You agree to indemnify, defend, and hold harmless Quinn International Limited, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms or your use of our website.

15. WEBSITE USE

15.1. You agree not to use our website: a) In any way that breaches any applicable law or regulation; b) In any way that is unlawful or fraudulent; c) To transmit any unsolicited or unauthorised advertising or promotional material; d) To attempt to interfere with the proper working of our website; or e) To attempt to gain unauthorised access to our systems or data.

15.2. We do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your technology to access our website and using your own virus protection software.

16. THIRD-PARTY LINKS

16.1. Our website may contain links to third party websites. These links are provided for your convenience only and do not signify that we endorse these websites.

16.2. We have no control over the content of third-party websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

17. EVENTS OUTSIDE OUR CONTROL

17.1. We will not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from events, circumstances, or causes beyond our reasonable control, including but not limited to: a) Natural disasters or extreme weather events; b) Pandemics or public health emergencies; c) Government actions or interventions; d) Labor disputes or strikes; e) Failure of public or private telecommunications networks; or f) Delays or failures caused by third-party service providers.

17.2. If an event outside our control takes place that affects the performance of our obligations under these Terms, we will contact you as soon as reasonably possible to notify you.

18. DISPUTES

18.1. If you have a complaint about any aspect of our Products or services, please contact our customer service team in the first instance.

18.2. If we cannot resolve your complaint to your satisfaction, you may be entitled to refer the dispute to an independent dispute resolution service.

18.3. These Terms shall be governed by and construed in accordance with the laws of New Zealand, and any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

19. SEVERABILITY

19.1. If any part of these Terms is found to be void, invalid, unlawful, or unenforceable then that provision or part will be deemed to be severed from these Terms and the remaining Terms will continue to be valid and enforceable.

20. ENTIRE AGREEMENT

20.1. These Terms constitute the entire agreement between us regarding your use of our website and purchase of our Products and supersede any prior agreements or representations.

20.2. Any failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

21. CONTACT US

If you have any questions about these Terms or our Products, please contact us at info@exgrow.co.nz