
FAQS
Exo-Grow
What are exosomes?
Think of exosomes like tiny USB drives your body uses to send instructions between cells. They “plug in” and tell your scalp exactly what it needs to do - like “grow stronger hair,” “repair damage,” or “stay calm”. Read more about exosomes here.
What makes Dp Dermaceuticals exosomes unique?
What makes Dp Dermaceuticals Exo-Grow truly unique is its advanced technology.
It uses immune-tolerant exosomes (called HLA-G) which means it maintains its effectiveness over time, continuously improving hair growth results with consistent use.
It combines these exosomes with other active ingredients to target the real reasons hair fall out - like stress, hormones, and poor scalp health and tells your scalp: Repair, regrow, keep going.
Read more here.
What types of hair loss does Exo-Grow treat?
No matter your age, gender, or hair type, this powerful formula is designed to take on the most common causes of hair loss, including:
- Male and female pattern baldness (androgenic alopecia)
- Stress or hormone-related shedding (telogen effluvium)
- Damage from tight hairstyles or chemical treatments (styling-related damage)
- Post-partum thinning
- Early signs of slowed or disrupted hair growth
Can I use Exo-Grow if I don’t have noticeable hair loss?
Absolutely. Many people use Exo-Grow as a proactive solution to support scalp health, strengthen hair, and maintain thicker, fuller-looking hair over time.
Do all Exo-Grow products contain exosomes?
No, not all products in the Exo-Grow Collection contain exosomes. Each product is specially formulated to deliver targeted benefits, with or without exosomes, for enhanced results.
How should I use the Exo-Grow Collection for best results?
Follow the Exo-Grow 3-step hair growth ritual at home: Prep with the Exo-Grow Scalp Mask, cleanse with the Shampoo & Conditioner, and treat with Hair Tonic (+ Dermapen HOME and L.E.D. for added rejuvenation). Repeat regularly for continuous hair growth benefits.
How often should I use Exo-Grow products?
For optimal results, follow the usage instructions provided for each product. Most items in the collection are designed for daily or weekly use, depending on your hair and scalp needs.
Where can I get professional microneedling treatments with Exo-Grow?
For enhanced results, we recommend pairing at-home use with professional microneedling to stimulate blood flow to the hair follicles, improve product absorption and stimulate regrowth. You can read more here and find a clinic offering Dermapen Exo-Grow Microneedling treatments.
Can I use Exo-Grow products if I have sensitive skin or scalp?
Yes, the Exo-Grow Collection is dermatologist-tested and formulated to be gentle on the scalp. Many products include soothing ingredients to reduce irritation, making them suitable for sensitive skin types. If you have specific concerns, consult with a dermatologist before use.
Are there any side-effects of Exo-Grow?
Exo-Grow products are formulated without toxins, hormones, or harsh chemicals like silicones, parabens, sulphates, or artificial fragrances. They’re designed to be immune-tolerant and safe for all scalp types, including sensitive skin. There are no known or reported side effects, but as with any topical product, individual sensitivities may vary. We recommend performing a patch test before first use. If irritation occurs, discontinue use and consult a healthcare professional.
What happens if I stop using Exo-Grow?
If you stop using Exo-Grow, the benefits - like reduced hair shedding, improved scalp health, and increased hair density - may gradually fade over time. Because Exo-Grow supports hair growth through ongoing follicle stimulation and scalp care, discontinuing use means your hair and scalp will no longer receive those active signals. As a result, you may notice a return to previous levels of thinning or shedding.
Does Exo-Grow contain anything human-derived?
No. Exo-Grow products do not contain any human-derived ingredients. Our exosome technology is ethically developed using lab-engineered methods that mimic the regenerative power of naturally occurring exosomes—without using any human or animal cells.
Why does that matter? Human-derived exosomes can lose their effectiveness quickly and may trigger an immune response, which could actually interfere with results. By using a stable, non-human alternative, Exo-Grow delivers consistent, long-term hair growth benefits—without the risks.
Can Exo-Grow products be used with other hair care treatments?
Yes, our products complement most hair care routines.
When will I see results?
Results vary, but many notice improvements in hair density and scalp health within 4-6 weeks of consistent use. For best results, maintain a regular routine with the full Exo-Grow Collection. For optimal results use in conjunction with microneedling as mentioned above.
Is Exo-Grow suitable for all hair types?
Yes, the Exo-Grow Collection is suitable for all hair types and textures.
What else does the Exo-Grow Collection offer besides hair growth?
The Exo-Grow Collection offers innovative solutions for both men and women. Our Colour Recharge Shampoo Bar restores grey hair to its original colour using natural colour-changing particles that adhere to your hair during washing, providing an anti-aging solution for your hair. Additionally, our Lash&Brow Serum enhances lashes and brows in just 4 weeks, complementing the benefits of our Colour Recharge Shampoo Bar.
Orders
When will my order be processed?
All orders placed on Monday to Friday will be processed on the same day they are received.
Orders placed on the weekend will be processed the following business day.
All processing times are estimates and subject to change.
Can I cancel or change my order once it has been processed?
Unfortunately, we are unable to make any changes to your online order once it has been placed. This includes cancelling the order or changing the address.
Can I track my order?
Once your order is scanned by the courier upon pick-up, you will receive an email from info@exogrow.co.nz containing the courier tracking link. Simply click on the link to track and manage your delivery. If you have any delivery-related questions or concerns, please contact the courier company directly, as they will be handling your parcel’s journey after it leaves our warehouse.
For customers with a registered online account, you can also access tracking information within the Order History.
Can I return an item?
At Probeauty, we strive to provide you with the best experience and ensure your satisfaction. View our full returns policy here.
Delivery
What are your delivery options and shipping costs?
Our flat rate shipping is $11.00 across New Zealand.
Orders should arrive within 2-3 business days.
All orders that include items classified as dangerous goods will take an additional 1 business day. CliniPrep+ 88ml is considered a dangerous goods.
Our delivery time frames are estimates only and may vary.
Payment and account
What payment methods do you offer?
We accept Visa, Matercard, American Express and Afterpay.
Still have questions?
We're happy to help! Please email us at info@exogrow.co.nz and we will get back to you.